email address

[maxspadge]

I have recieved an email from BT asking if i want to retain my email address as follows:- Still use your email addresses?
Let us know so we don't
deactivate your email addresses

there is an attachment and i don't want to open it in case it's a scam so anyone else recieved email like this one

Thanks

Dave

[gg30340]

If you are leaving BT it could be about what will happen when you leave but it is more likely a scam trying to get access to your email account.

[maxspadge]

not leaving BT and email address it came from is btcomms@info.bt.com <ubacspayments8@btconnect.com>

[gg30340]

Are you a BT Business user. If so you should post on the Business Forum who may be able to help.

 https://business.forums.bt.com

[maxspadge]

Not a business email, i have had it since i started with BT over 20 years ago when i did have a business but wanted to keep the email address and BT said it weasn't a problem so continued to use it.

[gg30340]

I am not sure if that is a genuine BT email address as it comes from btconnect which is possibly a BTBusiness email address and not a genuine address that the company BT Buisness would use to contact customers.

It may be best to check on the business forum.

[pottyperson]

@maxspadge  BT do close addresses if unused for a certain time, and I know from personal experience that shortly before closure they send a warning as you describe. But I don't recall any attachment or see any need for one so you're right to be suspicious.

[maxspadge]

Use it everyday so not sure why i got email, will give them a ring when i get chance, but thanks for the advice

[maxspadge · Accepted solution]

BT confirmed in telephone call that the email is not from them so be careful if you get one and don't open the attachment.

[Keith_Beddoe]

@maxspadge 

A thread on the business forum relating to this https://business.forums.bt.com/t5/Email-and-hosting/Keeping-btconnect-address-now-that-I-ve-switched...