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Bob1001
Expert
915 Views
Message 21 of 46

Re: Log in problem

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At least there is now a message on  Web mail acknowledging there are problem.

Still working with "Thunderbird"

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hunkydorey
Beginner
850 Views
Message 22 of 46

Re: Log in problem

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It's not just email, I can't get into my BT account either.

Pity really, I was just going to get all my broadband, telephone, etc. re-instated and get it installed ready at my new house.

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Burnside5
Contributor
846 Views
Message 23 of 46

Re: Log in problem

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I'm getting the same, and if I follow the forgotten password link and enter my email address it tells me it doesn't exist!

Not looking good!
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NeilO
Moderator
Moderator
800 Views
Message 24 of 46

Re: Log in problem

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Hi Everyone,

I have posted earlier in the thread but it looks like some of you may have missed it.

Some customers are experiencing problems trying to use their BT email/My BT, and we’re working quickly to resolve this. BT phone, broadband and mobile services are not affected.

This is not affecting the BT Mail app or email clients. 

We’re very sorry for the inconvenience caused.

Thanks

Neil

hunkydorey
Beginner
793 Views
Message 25 of 46

Re: Log in problem

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Yes, I'm getting all that as well.

It's even telling me my security details are incorrect. (What's your mother's maiden name? As if I didn't know!!)

🤔😫

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polish
Aspiring Expert
793 Views
Message 26 of 46

Re: Log in problem

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Does anyone know how I can get logged in on thunderbird with my own email address, currently bringing up my partners email and cannot see how to log out to log back in with my email, assume it has brought his email up as he is the BT account holder? thanks

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Bob1001
Expert
764 Views
Message 27 of 46

Re: Log in problem

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@polish  I had an email address that I did not have on thunderbird, although I could use existing  email addresses I could not log in with a new one.

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polish
Aspiring Expert
750 Views
Message 28 of 46

Re: Log in problem

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Thank you but how can I log out of my partners email which thunderbird brings up and log back in with my own bt email?

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licquorice
Distinguished Sage
Distinguished Sage
714 Views
Message 29 of 46

Re: Log in problem

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You need to create a new account in Thunderbird with your details. You don't login and logout of accounts in Thunderbird as you do with webmail, you create multiple accounts.

polish
Aspiring Expert
697 Views
Message 30 of 46

Re: Log in problem

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How would I do this please,? it is strange as used thunderbird in past and have been able to log in with my email, thank you

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