My BT phone account used to belong to my mother. It is now in my name, but if I send a message from webmail it has her name in front of my email address. How do I remove it? it isn't anywhere on the account now.
I don't get that if I use Outlook, but Outlook is unstable, and keeps asking for my password even when I haven't changed it since it was last working. If I change my BT passsword, it takes about 2 days for Outlook to recognise the new one. Then after a few days it breaks down again.
Solved! Go to Solution.
Many thanks - it does seem that I need to change the Primary ID on the account and I have now sent myself a PIN. Let's hope!