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Lloydfred
Newbie
268 Views
Message 1 of 5

email issues

Hi All,

 

I'm new here so please forgive me if I'm in the wrong section. I have searched but can't seem to find an exact match to my problem. 

 

I have just started up a small business from home, and am using a BT Home Hub for my Internet connection. I would like to use the business email to interact with customers. I am also using Outlook 2003 and have set up my business email through that.

 

The problem is that I have tried to use IMAP and POP3 to handle the mail. I can accept email traffic via IMAP but cant send. Alternatively I can send mail through POP3 but cant accept any mail, I'm pulling my hair out Smiley Mad

 

Also my email address is run through my web designer's server.

 

IMAP

User name: is name of business

email: is business email

 

User name: email of the business

Password: password of the server

 

Incoming IMAP server: mail.businessname.co.uk

Outgoing IMAP server: mail.btinternet.com

 

My outgoing server (SMTP) requires aurthentication is ticked

 

Incoming: server port: 110

Outgoing server port: 25

 

Thanks in advance for any help.

 

Regards

 

Lloyd

 

Thank you am now in touch with Business.

 

 

 

 

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4 REPLIES 4
Oliver341
Expert
260 Views
Message 2 of 5

Re: email issues

Outgoing SMTP authentication has to use your BT username and password, which will be different to your incoming username and password.

Oliver.
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Distinguished Sage
Distinguished Sage
254 Views
Message 3 of 5

Re: email issues

You should really be using a proper BT Business service, as BT cannot give any guarentee of service if you try to run a business on a Residential broadband connection, its not relaiable enough for that, as there is no SLA (Service Level Agreement)

 

Its also against the residential T&Cs, and you have now mentioned your intention on a BT forum.

 

BT Business use a totally different e-mail service which is fully supported by Outlook.

 

See their forum http://business.forums.bt.com/

 

 

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Lloydfred
Newbie
250 Views
Message 4 of 5

Re: email issues

Hi Thanks for the help, but it says IMAP server sending unrecognised greeting if I change the 110 port that stops but I still cant send.
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Lloydfred
Newbie
248 Views
Message 5 of 5

Re: email issues

Hi and thanks but I'm just trying to send emails via an alternative email address.
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