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Distinguished Sage
Distinguished Sage
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Message 11 of 22

Re: email login on bt.com homepage

Try turning off your BT hub for 15 minutes. When you turn it back on it will give you a new IP address which should rule that out as being the problem.

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Beginner
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Message 12 of 22

Re: email login on bt.com homepage

I installed a new smart hub 2 yesterday having started a new contract. The problem appeared both on my original smart hub and the replacement. The issue is at BT's end with the way the homepage is displayed, not with my equipment and internet connection.

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Contributor
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Message 13 of 22

Re: email login on bt.com homepage

Hi. Same issue this am, I have to use a  found via Google. Maybe it's a Wiltshire thing, I'm in Chippenham.

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Beginner
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Message 14 of 22

Re: email login on bt.com homepage

I'm in Kent. Every other website I visit is absolutely fine and work as they should. It's only the BT Homepage giving me issues and I can't access my emails from it as none of the header buttons work. It is not an equipment issue, neither do I believe it to be a browser issue. The page displays with a partial segment above the header buttons and for some reason renders them inoperative.

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Beginner
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Message 15 of 22

Re: email login on bt.com homepage

Still also the same for me - 3 days now.

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Moderator-Retired
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Message 16 of 22

Re: email login on bt.com homepage

Hi everyone,

Has everyone that is experiencing issues deleted their cache and cookies?

Thanks

Matt

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Beginner
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Message 17 of 22

Re: email login on bt.com homepage

Yes. I do this every time I use the internet and it doesn't make a blind bit of difference to the BT Homepage.

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Moderator-Retired
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Message 18 of 22

Re: email login on bt.com homepage

@Nickcv

If you are still experiencing the problem after deleting the cache and cookies can you let me know the following?

  1. Device type:
  2. Operating system:
  3. Browser:
  4. Browser version:

Can anyone else that's experiencing the issue also post the above information so we can gather some examples to see if we can find a trend?

Thanks

Matt

Beginner
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Message 19 of 22

Re: email login on bt.com homepage

deleted everything I could find - for all time - and now have a working home page. Hope it works for everyone else. If not I'm on an HP 17-by0511sa laptop on Windows HD and using Microsoft Edge. Really not sure if this is going to happen again? But thanks for all the help.

Aspiring Expert
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Message 20 of 22

Re: email login on bt.com homepage

Device type: Desktop PC
Operating system: windows 7 64 bit Professional
Browser: Chrome Version 85.0.4183.102 (Official Build) (64-bit) Fails still after clearing just cookies (See below)
Browser: Vivaldi 2.11.1811.47 (Stable channel) (32-bit) (works ok after clearing everything)
Browser: Opera Version:71.0.3770.148 (works ok after clearing everything)
Browser: Firefox v80.0.1 (64-bit) worked ok from the start (I think)

Device type: Samsung Laptop,
Operating system: windows 10 64 bit Professional
Browser: Chrome Version 85.0.4183.102 (Official Build) (64-bit)

Device type: HP Laptop
Operating system: windows 7 64 bit Professional
Browser: Version 84.0.4147.135 (Official Build) (64-bit)

I have tried deleting everything on all my browsers except chrome (I can't do that as I have so many windows open for important things. I tried to delete everything on other browsers but not so familiar with them. 

I'm not that bothered on Chrome now that i know that just setting the link to bt.com/email works for the moment. (I don't usually delete all cookies most of the time just the relevant ones for certain website.)  I'll try deleting the cache on one of machines when I am in a better position work wise.

I did clear the whole thing on my Windows 10 laptop and its true this fixed it for chrome too - I don't really use the win10 laptop i'm just experimenting with win10 updated from win7 (I don't actually like it to be honest but that's another story luddite that I am!.)  

Thanks @Matt-S looks like I was the problem this time 😉 mind you wish i checked all cookies before the cache but hey next time.

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