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Beginner
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Message 21 of 22

Re: email login on bt.com homepage

For a while after deleting the cache and cookies the problem was resolved but has since returned. This is occurring on a windows 10 PC using Firefox. Thus far after doing the same with Microsoft Edge this particular browser appears to be working as it should.

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Community Manager
Community Manager
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Message 22 of 22

Re: email login on bt.com homepage

Hi Everyone,

Thanks for highlighting this issue, I am sorry that some of you are having a problem with accessing the options available via the main navigation bar on BT.com.

We have reported this to the team who looks after the navbar but we are struggling in being able to replicate the issue.  We would very much appreciate it if you could help with some further details;

 

  • The exact issue you're having (with steps to replicate if possible)
  • Browser make and version
  • The operating system make and version

 

We continue to investigate but any further information from you folks that are experiencing this would be very useful.

Cheers

Sean