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jags1
Beginner
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Message 1 of 5

email login

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hi, my email login is not being recognised. i have tried resetting password but even my personal details are not recognised. all this has happened since the new bt homepage format yesterday. keep going round and round the system and getting seriously **bleep** off. don't think i will be renewing my contract when it expires. jags1

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: email login

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Are you able to log on via this link

https://signin1.bt.com/login/emailloginform

Try using your "old" password if the "new" one doesn't work.

If you are a BTYahoo email customer try using this link

https://login.yahoo.com/

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jags1
Beginner
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Message 3 of 5

Re: email login

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sorry, your suggestions don,t work . i am entering my correct username and password but these are not recognised, will keep trying but i am not entirely computer literate ( old age ).
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Andy_N
Distinguished Guru
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Message 4 of 5

Re: email login

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@jags1wrote:
sorry, your suggestions don,t work . i am entering my correct username and password but these are not recognised, will keep trying but i am not entirely computer literate ( old age ).

Hi.

Is your email address associated with your BTBroadband account - or BT Premium Email?

The thing to do, despite the system inferring it, is to never change any settings including password. This particular fault usually clears after a few hours or days. Changing password as gg30340 implied doesn't always "stick", so check using the old password. However - don't keep checking too frequently.

If you can't get access at all after a few days, then you may need the assistance of a moderator.

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jags1
Beginner
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Message 5 of 5

Re: email login

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fixed thanks to the chat line agent who reset my password using the personal details that weren't accepted when i tried myself. thanks for your efforts.

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