I am replying this way as it will not let me via private message.
Thank you for all your help at this difficult time. Just to let you know that I have managed to sort out the issue thanks to on line community help
I have marked it as an accepted solution.
Kind regards Julie
Thanks for taking the time to update your thread, and good to hear that @gg30340's advice was spot on.
If you ever want to get yourself (or anyone else trustworthy who can act on her behalf) added as a contact on your mother in law's account, please get back to me and we'll get that sorted (we'll need to speak with the account holder before this can be done).
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