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Message 1 of 15

email settings for mobile phone

For a while now have been unable to access mail via my old Galaxy J1 mini. Read the posts & changed the settings for IMAP etc as suggested for both incoming & outgoing, ports are correct according to posts but still won't do anything. Obviously worked fine under Yahoo but now nothing. I see that BT are rolling out their email app but can't find it in the Play store?

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Message 2 of 15

Re: email settings for mobile phone

are you an existing bt broadband customer or are you on premium email?

the BT Mail app only works if you have been changed from BTYAHOO to the new BT Mail



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Message 3 of 15

Re: email settings for mobile phone

BT Broadband for years now & same for email but not premium though. Still on ver 2.18.2 & still a few issues with the email & these have been noted on the forum.

Just not sure why the old email app, even when incoming/outgoing server settings have been changed to the recommended, still won't work.

Obviously if I go the long way about it on the BT sim mobile & log in via web I can still access but not with the installed email app anymore.

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Message 4 of 15

Re: email settings for mobile phone

If your email has been migrated to new BT MAIL then only the new BT mail app will work



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Message 5 of 15

Re: email settings for mobile phone


@imjolly wrote:

If your email has been migrated to new BT MAIL then only the new BT mail app will work


That is not correct.

BTMail should work with any of the email apps that are available for your device with the exception of the Yahoo email app which is fixed to the Yahoo servers.

Can you check that your email app has ALL the correct settings as per this link.

What are the settings for outgoing and incoming BT Email servers? | BT Help

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Message 6 of 15

Re: email settings for mobile phone

@gg30340 


@gg30340 wrote:

@imjolly wrote:

If your email has been migrated to new BT MAIL then only the new BT mail app will work


That is not correct.

 


sorry  but in reply to the OP post ' Just not sure why the old email app, even when incoming/outgoing server settings have been changed to the recommended, still won't work.'  my reply was correct  there was no inference that it was the only mail app that would work only that you need to use new BT mail app and not the old Yahoo version



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Message 7 of 15

Re: email settings for mobile phone

That is not how your reply reads. It appears that you are stating BTMail will only work on the BT Mail app.

The OP did not state he was using the Yahoo app. He stated he was using the Yahoo settings and changed them. This would infer that he not using the Yahoo app and was using some other app as the Yahoo app settings as far as I am aware can not be changed.

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Message 8 of 15

Re: email settings for mobile phone

sorry but we just need to disagree then



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Message 9 of 15

Re: email settings for mobile phone

Can you point out where the OP stated he was using the Yahoo app which would validate your reply?

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Message 10 of 15

Re: email settings for mobile phone

Has all the settings as listed & is the standard app installed on the Samsung phone. Obviously being an old phone is running Android 5.1.1

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