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papowell67
Aspiring Contributor
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Message 1 of 7

email stopped working on iphone

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I recently bought a new iphone and decided to add my BT email account to this phone. I already have an ipad and a macbook with the same account on so thought it would be easy. yes it was, 3 weeks later my BT Mail has stopped working on my iphone and all I am getting in email errors saying :-

Cannot Get Mail

The username or password for "mail.btinternet.com" is incorrect"

I have had a similar problem earlier with Outlook but a password change fixed this. Have I got to change my password again even though my mail is working on my other devices and also web browser is working too.

Help would be much appreciated

Many Thanks in advance!!

 

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6 REPLIES
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: email stopped working on iphone

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Best advice is to wait, it will probably fix itself in a day or 2.

papowell67
Aspiring Contributor
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Message 3 of 7

Re: email stopped working on iphone

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I will wait and see if it comes back.

Many Thanks

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edwardblack
Aspiring Contributor
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Message 4 of 7

Re: email stopped working on iphone

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@licquoricewrote:

Best advice is to wait, it will probably fix itself in a day or 2.


Dear Moderators

Is liqorice correct? Is there nothing that can be done other than to wait for the error to correct itself?

It would be great to have some official clarification about this point as access to email through third party clients - whether Outlook, phone or tablet is important to many users

Many thanks

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papowell67
Aspiring Contributor
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Message 5 of 7

Re: email stopped working on iphone

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Yes at last, it’s working again!!
Thanks Licquorice
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papowell67
Aspiring Contributor
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Message 6 of 7

Re: email stopped working on iphone

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Hi Edwardblack, this has happened to me several times in the last few months. Not seen any other fixes yet other than waiting. My emails are now working after 2 days of asking me for a password. At least they are working now.
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edwardblack
Aspiring Contributor
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Message 7 of 7

Re: email stopped working on iphone

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It would be great to have some comment about this point from one of the moderators as access to email through third party clients - whether Outlook, phone or tablet is important to many users. But it seems clear that they do not want to do so.
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