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ehf
Beginner
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Message 1 of 4

email stops

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On my Windows 7 machine my email loading stops at  'email.bt.com ' and this is for 2 different addresses. On the Windows 10 machine all works fine. Why and what can I do about it?

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: email stops

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Have you tried clearing your browser's  history and cookies?

Windows 7 is an old unsupported system so it may be that your web browser is not compatible. Have you tried a different browser?

https://www.bt.com/help/email/bt-mail-browser-compatibility

 

ehf
Beginner
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Message 3 of 4

Re: email stops

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It is a good idea and I'll do so.  I will also use Mozilla to see how that goes.  However this problem only started about a week ago and the machine has been working and doing emails for years so I doubt it is that.

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ehf
Beginner
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Message 4 of 4

Re: email stops

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It worked , thank you so much!

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