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IAT
Aspiring Contributor
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Message 1 of 3

email

Re: the advice on settings, I've just tried to re-install my btinternet account on Outlook and it does not recognise the SMTP server setting given and doesn't work on the automatically populated one either.

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Moderator
Moderator
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Message 2 of 3

Re: email

@IAT thanks for posting, the SMTP settings are as follows:

 

Outgoing Mail Server: mail.btinternet.com

Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check)

SSL Encryption: Enabled (but not STARTTLS)

Authentication: PLAIN

Username: your email address including the @btinternet or @btopenworld.com part

Password: your btinternet or btopenworld password

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IAT
Aspiring Contributor
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Message 3 of 3

Re: email

Thanks Neil, but I did check the settings and they were rejected. Since this has worked for the past several years, including after password updates, I see no reason why they should suddenly need manual intervention. Whether the fault is at the BT or Microsoft end I cannot work out but it is very inconvenient.

PS. the BT mail system put your replies into the Spam box. When it cannot even recognise the BT Community as safe we have problems.

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