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mortimer1938
Beginner
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Message 1 of 6

email

unable to send mail and attachments from my iPhone but can receive same.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: email

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

If you are a BT Broadband customer was your email account set up through your current BT Broadband package or was it set up through a previous BT Broadband account or is it a sub account from another BT Broadband account?

Is it able to send and receive email OK and the problem only happens if you try to send an attachment?

Which email app are you using?

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mortimer1938
Beginner
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Message 3 of 6

Re: email

Hello
mail was working fine until about a couple of weeks ago, no alterations have been made to setup, mail was setup through current broadband package, I am able to receive mail and attachments.
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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: email

What about the question " are you able to send and receive email OK and the problem only happens if you try to send an attachment"?

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mortimer1938
Beginner
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Message 5 of 6

Re: email

I can receive mail with or without attachments, but cannot send mail either with or without attachments.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: email

Which email app are you using?

Are using the correct settings as per these links.

https://www.bt.com/help/email/bt-yahoo-update-settings

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoin...

What happens if you try to send and receive emails using webmail by logging onto a web browser. 

BT Email 

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