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mikepd63
Aspiring Contributor

on ‎28-09-2024 15h11

342 Views
Message 1 of 4

emails not being received from mobile

When I send emails to my account from my mobile they are not arriving even though shown as sent on my mobile - grateful for advice.  Thanks 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎28-09-2024 15h35

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Message 2 of 4

Re: emails not being received from mobile

have you checked server settings on mobile are correct? POP 3 or IMAP?

are you using a VPN on mobile?



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mikepd63
Aspiring Contributor

on ‎28-09-2024 16h08

323 Views
Message 3 of 4

Re: emails not being received from mobile

thank you - tbh I have no idea. I checked mail settings on my I-Phone and couldn't see any reference to server settings . I don't know what a VPN setting is - or again how I would check.  Regards Mike 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎30-09-2024 6h07

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Message 4 of 4

Re: emails not being received from mobile

Make sure you have not blocked your email address or its domain,the part after the @.

Log onto your BTMail account using a browser, not an email client/app, and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders". Scroll down the list until you find the one you want to unblock and select it. Click on "delete"

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