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paulmarg
Newbie
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Message 1 of 6

emails not sent

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Hi I cannot send out emails but can recive them ok I use email address from my own web site "  "@islandpoolmusic.com and when I send an email I get a box up asking for user and password I have trid both my bt and my website user and passwords for email accounts but to no avail after this happens I get a box up telling me about errors but there is nothing in the errors box ,I had trouble setting up this when I started with bt and had to change something somewhere but cannot remember what I had to do ??????

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: emails not sent

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You have to validate the e-mail account.

 

Try here first http://bt.custhelp.com/app/answers/detail/a_id/10903/~/how-to-verify-email-addresses-%28to-avoid-get...


Otherwise AndyN should be able to help, as he is the e-mail expert Smiley Wink

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paulmarg
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Message 3 of 6

Re: emails not sent

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Thanks but how do I do that then ???

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: emails not sent

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Read my edited post for help.

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Distinguished Guru
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Message 5 of 6

Re: emails not sent

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@paulmarg wrote:

Hi I cannot send out emails but can recive them ok I use email address from my own web site "  "@islandpoolmusic.com and when I send an email I get a box up asking for user and password I have trid both my bt and my website user and passwords for email accounts but to no avail after this happens I get a box up telling me about errors but there is nothing in the errors box ,I had trouble setting up this when I started with bt and had to change something somewhere but cannot remember what I had to do ??????


Hi. Welcome to the forums.

 

In order to send using a non BTinternet email address as the From address (when using the BTinternet mail servers), you need to go through something called address verification.

 

What email client program are you using (e.g. Outlook, Thunderbird, Mac Mail etc) ?

 

From the info you've supplied, it seems like you've not quite got the settings correct otherwise typically you would receive a 553 error email telling you to go to a website giving instructions on address verification.

 

What error message are you getting ?

 

Have a look at my shortcuts (link below) option 0e. Sorry it's fairly complex looking. If you need any more help, just pop back.

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paulmarg
Newbie
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Message 6 of 6

Re: emails not sent

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Thanks have been and sorted it from an email keith sent me thanks for everybodys help
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