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Cefylbach
Beginner
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Message 1 of 7

hi, does anyone know why I am not receiving emails from two of my family contacts  and how I can sort it, started a few weeks ago 

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6 REPLIES 6
gg30340
Distinguished Sage
Distinguished Sage
138 Views
Message 2 of 7

Re: emails

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You could try adding their email address to your safe senders list. This can be found by logging onto your email account and clicking on your username at the top right then going to settings > Mail > Safe Senders.

Cefylbach
Beginner
118 Views
Message 3 of 7

Re: emails

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thanks just tried  to put my daughter's email in safe sender which is gmail.com but get an error message saying   "gmail.com domain is already in Block senders list "  really haven't a clue as to what this means 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: emails

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It means that you have somehow blocked all Gmails.  Go to your blocked senders list in Settings> Mail > Blocked Senders and delete the block.

Cefylbach
Beginner
109 Views
Message 5 of 7

Re: emails

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Ok thank you, don't know how I did that though

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monarchjock
Aspiring Expert
93 Views
Message 6 of 7

Re: emails

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One of the 3 options on webmail when blocking spam is "mark as spam and block domain". Perhaps this is what you have done for a spam email that supposedly came from the gmail.com.

Cefylbach
Beginner
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Message 7 of 7

Re: emails

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you that would make sense, will have to remember to check in future 

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