eml

[aileen72]

When I forward an email with for example PDF attachments, the recipient receives an eml file. How can I stop this happening?

[DanielS]

Hi @aileen72,

Are you sending the PDF files through our website https://www.bt.com/mail or are you using a third party email ap or client, such as Office, to do so?

Thank you
DanielS

[aileen72]

Hi,

I'm transferring messages with attachments (e.g. PDFs) from my BT mail inbox.

Best,

Aileen

[DanielS]

Thanks @aileen72,

Are you logging into our web site BT Mail? It sounds like you are using a different email app such as Outlook. If you haven't logged into our email, try doing so at https://www.bt.com/mail and send an email there.

I would recommend sending a copy to your own email address too to see if you receive it as PDF or the EML format.

Thanks
DanielS

[aileen72]

Yes, through your website.