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Message 1 of 5

eml

When I forward an email with for example PDF attachments, the recipient receives an eml file. How can I stop this happening?

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Message 2 of 5

Re: eml

Hi @aileen72,

Are you sending the PDF files through our website https://www.bt.com/mail or are you using a third party email ap or client, such as Office, to do so?

Thank you
DanielS

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Message 3 of 5

Re: eml

Hi,

I'm transferring messages with attachments (e.g. PDFs) from my BT mail inbox.

Best,

Aileen

 

 

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Message 4 of 5

Re: eml

Thanks @aileen72,

Are you logging into our web site BT Mail? It sounds like you are using a different email app such as Outlook. If you haven't logged into our email, try doing so at https://www.bt.com/mail and send an email there.

I would recommend sending a copy to your own email address too to see if you receive it as PDF or the EML format.

Thanks
DanielS

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Message 5 of 5

Re: eml

Yes, through your website.

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