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midlife
Contributor
718 Views
Message 2 of 12

error message on my bt email account

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hi

I have suddenly got this message come up from my B T email on my laptop

Mail was unable to connect to server “mail.btinternet.com” using SSL on the default ports. Verify that this server supports SSL and that your account settings are correct

i have turned offf and on but still here, can anyone help

Thanks

Graham

11 REPLIES 11
alistair94
Contributor
674 Views
Message 1 of 12

Email problems

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This morning I can't access my email account either webmail or using client. 

Webmail gives this message 

 

Cannot securely connect to this page

This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner.

Try this:

 

Amy suggestions?

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Robin
Contributor
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Message 3 of 12

Re: error message on my bt email account

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I am having similar issues, this morning on both PC and Android.
midlife
Contributor
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Message 4 of 12

Re: error message on my bt email account

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Hi Robin

it has now repaired itself at the moment. I hope yours gets resolved

Graham

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bats1
Newbie
563 Views
Message 5 of 12

Re: error message on my bt email account

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The message i am getting is:

Connection to server refused root certificate invalid cannot validate identity this is on my android phone can anyone help me please 

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Zurdo
Contributor
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Message 6 of 12

Re: error message on my bt email account

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There’s a warning that Mail is having problems. Wait and see.

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alistair94
Contributor
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Message 7 of 12

Re: Email problems

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Appears to be working again, maybe a BT server issue
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bats1
Newbie
530 Views
Message 8 of 12

Re: error message on my bt email account

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Just tried again and it seems to be working again
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Rose7
Newbie
513 Views
Message 9 of 12

Email not working today - is there a general problem or is it just me

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I was moved onto the new format for email a while ago and, although I am not particularly happy with the changes, it  was working. However when I tried to log in today through the BT website as normal I received a message indicating that it cannot find the service and I should check to see that I have internet service.  My internet service is working because my other email addresses on other providers are working without difficulty but I need to be able to use my BT one for work.

Is this a general problem or is it just affecting me and does anyone have any advice on how I can resolve it please?

Thanks

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Zurdo
Contributor
521 Views
Message 10 of 12

Re: error message on my bt email account

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Looks like it’s been fixed. Mine is OK now.