cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,135 Views
Message 1 of 4

iPhone mail error message “Bt server not responding”

Go to solution

My mail has suddenly stopped working on my iPhone. The error message is that the server btinternet is not responding. 

I can ascend email by going via the web login but my mail in my phone isn’t syncing, sending or receiving mail. 

any ideas on how to fix this? 

I’ve turned phone off and on, changed passwords et  c - no difference 

0 Ratings
Reply
3 REPLIES 3
1,122 Views
Message 2 of 4

Re: iPhone mail error message “Bt server not responding”

Go to solution

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

If neither of the above your account will have been downgraded to a free BT Basic email account which can only be accessed using a web browser.

0 Ratings
Reply
1,116 Views
Message 3 of 4

Re: iPhone mail error message “Bt server not responding”

Go to solution

I’m a BB customer 

0 Ratings
Reply
1,113 Views
Message 4 of 4

Re: iPhone mail error message “Bt server not responding”

Go to solution

I got it working by coming off the Wifi network and accessing via 4G 

 

0 Ratings
Reply