cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Newbie
1,761 Views
Message 1 of 5

if i leave bt can i keep my @btinternet email address

Go to solution

i am thinking of leaving bt and wondered if i can keep my @btinternet email address as it is used for a lot of online accounts?

 

0 Ratings
Reply
4 REPLIES 4
Highlighted
Expert
1,759 Views
Message 2 of 5

Re: if i leave bt can i keep my @btinternet email address

Go to solution

Yes you can, you would need to signup for premium mail at www.bt.com/keepmyemail

The cost is £7.50 per month for up to 11 email addresses, more info can be found Here

0 Ratings
Reply
Highlighted
Newbie
1,751 Views
Message 3 of 5

Re: if i leave bt can i keep my @btinternet email address

Go to solution
thank you.
0 Ratings
Reply
Highlighted
Newbie
407 Views
Message 4 of 5

Re: if i leave bt can i keep my @btinternet email address

Go to solution

Hi,

 

that may be true in principle but I am failing miserably and am now running out of time. When I try to place that secure order via "keepmyemail" I am told I need a stronger password. I follow the link, create a new password which gets the thumbs up from BT, return to "keepmyemail" and.... am told I need a stronger password. A game than can be played for hours. Had BT on the phone re this, was promised a solution a week ago but nothing.

I really fear I will lose my emails now and am thinking of involving the regulator as BT prevents me from keeping my email address.

Any solutions out there please?

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
394 Views
Message 5 of 5

Re: if i leave bt can i keep my @btinternet email address

Go to solution

This thread is two years old and so is the information. 

You no longer need to take BT Premium Email if you wish to keep your BT email address. 

Provided you are happy to only be able to access your email account via a web browser and not an email client/app you can "drop down" to the BT Basic email for free.

If you want to use your email on an email client/app you will need to pay for a BT Premium email account.

When you cancel your BT Broadband package you should be offered the different types of email when you log onto your MyBT.

See Link

https://www.bt.com/broadband/extras/chooseemailtype1