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casaschi
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Message 1 of 4

impossible to delete bt email address

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Hello,

on my BT account I created one BT email address, mostly out of curiosity, that I never really used.

A couple of months ago I decided to delete such unused email address and for the last 60 days or so the email address was tagged up for deletion on Feb 2nd. On Feb 2nd however the email was still listed in the "manage email" section of mybt, without any mention of the upcoming deletion and without showing any "delete" button.

Does anyone have any idea why BT would not delete the email address? It does not bother me much keeping an unused email address, but it looks some kind of a bug in the BT email management system.

Paolo

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Message 2 of 4

Re: impossible to delete bt email address

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@casaschi it should have been deleted on the specified date. We've seen this happen before and can raise a case to get the email deleted.  I've sent you a private message explaining how you can get in touch with the moderation team if you'd like our help. 

Community ModeratorNeilO
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Message 3 of 4

Re: impossible to delete bt email address

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Hi @casaschi I called earlier sorry I missed you. Just to let you know the email address which should have been deleted on the 2nd has been pushed through now and the deletion completed.

Cheers
John

Community ModeratorJohnC
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casaschi
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Message 4 of 4

Re: impossible to delete bt email address

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@JohnC2 sorry I missed your call earlier today.

Thanks for cleaning the unwanted email address from my account!

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