Welcome to the community and thank you for posting.
Please, can you try the steps from - I'm having problems using my Apple device with BT Email
Give that a go and let me know how you get on.
cannot receive e mails on replaced i phone (will send)
Hi, welcome to the forums.
Do you get any error messages, or does it time out?
Are you using imap or pop3?
What settings are you using? If you can send, you must have most of the setup correct ...
Are you actually with BTinternet, and are using a BTinternet email address?
Thanks for your help Andy, In the end I loaded G mail and it is working flne!