cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
454 Views
Message 1 of 5

just getting a repeat of problems

I'm having the jumping cursor problem again, changing type face, what if going on? Dismay.

0 Ratings
Reply
4 REPLIES 4
415 Views
Message 2 of 5

Re: just getting a repeat of problems

I assume you're accessing your email via BT Webmail.
If that's the case, you can completely bypass all of Webmail's foibles by using an email client such as Thunderbird. It's a free download and all you need to set it up with your email is the email address and password.
382 Views
Message 3 of 5

Re: just getting a repeat of problems

Thanks for the reply.

I'm used to BT webmail, and I'm not good at changing what I do. Is BT webmail a BT product, if yes, shouldn't BT get it working? My recent problems were not happening a month or so ago, why has it reverted to yesterday's issues?

0 Ratings
Reply
340 Views
Message 4 of 5

Re: just getting a repeat of problems

An old (mid-2024) problem has today started recurring with my BT email. Cursor randomly starts jumping to the start of the email. This was one of the previous torrent of problems with a new release (in April?). It was fixed a while back so not sure why its returned. Any ideas please?

0 Ratings
Reply
304 Views
Message 5 of 5

Re: just getting a repeat of problems

Thanks for flagging this @delphinium9 and @rex003.

I've passed it on to the relevant team for them to investigate and they're working on a fix as soon as possible.

Michael

0 Ratings
Reply