This is just a customer to customer help forum, everyone here, including myself, are just customers.
The only BT Employees are the forum moderators.
Try calling 0330 1234 150
Hi @glenys58,
Did you call the number @Keith_Beddoe suggested?
If you still can't get in, let us know if you are you trying to log in to your email through https://www.bt.com/mail, on the BT Mail app or using a third party email app or client.
Thanks
DanielS