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Distinguished Sage
Distinguished Sage
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Message 11 of 28

Re: lost access to my email after 18 years.......HELP ASAP!!!

I have asked if the mods can help with this.

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Moderator
Moderator
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Message 12 of 28

Re: lost access to my email after 18 years.......HELP ASAP!!!

Hi @liamham Sorry to hear that you have lost access to your email account and cannot make any progress when you called us.

I can't guaranteed we will be able to get your email back but we will be happy to look into what has gone wrong and if possible get it back for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

Community ModeratorJohnC
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liamham
Aspiring Contributor
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Message 13 of 28

Re: lost access to my email after 18 years.......HELP ASAP!!!

Thank you
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Moderator
Moderator
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Message 14 of 28

Re: lost access to my email after 18 years.......HELP ASAP!!!

Hi @liamham,

Thanks for getting in touch. I called you today but missed you.

I've been going over the details that you sent in and I've been unable to find any Premium Mail account for you. When was the last time we took a payment from your bank account for it? I'll do all I can to help you. I'll be in the office on Boxing Day so I can speak with you then.

Thanks

DanielS

Community ModeratorDannyS
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liamham
Aspiring Contributor
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Message 15 of 28

Re: lost access to my email after 18 years.......HELP ASAP!!!

I missed your call but you didn’t leave a number to call you back and no one knows who to transfer to me. Can you please leave a number or message me a number

Thanks it was last paid on the 30th Nov and I’m can provide a screen shot from my bank
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liamham
Aspiring Contributor
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Message 16 of 28

Re: lost access to my email after 18 years.......HELP ASAP!!!

I missed your call but you didn’t leave a number to call you back and no one knows who to transfer to me. Can you please leave a number or message me a number

Thanks it was last paid on the 30th Nov and I’m can provide a screen shot from my bank
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liamham
Aspiring Contributor
252 Views
Message 17 of 28

Re: lost access to my email after 18 years.......HELP ASAP!!!

Can someone please sort this ASAP as it’s gettint beyond silly now, I’ve been paying for this service since I moved years ago.

I’m not having to go thru every account I have an get them to change my email address away from BT and by the end I’ll be cancelling and raising a complaint to BT head office and ofcom
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Distinguished Guru
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Message 18 of 28

Re: lost access to my email after 18 years.......HELP ASAP!!!

Daniel the MOD appears to be contacting you when he is next in the office on boxing day
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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Moderator
Moderator
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Message 19 of 28

Re: lost access to my email after 18 years.......HELP ASAP!!!

Hi @liamham,

I'll be in the office tomorrow and I can speak with you then to get to the bottom of this.

If you have the statement you can send it to me in a private message, as an image or screenshot. Obviously black out anything that you don't want me to see on the image Smiley Happy

I need to find out what went wrong to prevent it from happening to you again. As it stands, I cannot find any recent account with you which doesn't sound right especially if you have been paying for it. I also need to trace it for GDPR reasons.

Thanks

DanielS

Community ModeratorDannyS
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liamham
Aspiring Contributor
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Message 20 of 28

Re: lost access to my email after 18 years.......HELP ASAP!!!

I'm now trying to send you the screenshots of the DD's and the payments but its saying that i cant send DanielS an PM.

this is getting stupid now,  is their anyone senior I can complain to now?  

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