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Moderator
Moderator
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Message 21 of 27

Re: moving BT email addresses to a different BT account

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Hi @martyndwinn The bt.com team are looking into this error you are getting again. They are having trouble replicating the fault. Please can you clear your cookies and cache and try again and see if the error persists.

Cheers
John

Community ModeratorJohnC
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Moderator
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Message 22 of 27

Re: moving BT email addresses to a different BT account

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Hi @martyndwinn Did you get a chance to test the online account to see if the issue has been resolved? Post back and let me know.

Cheers
John

Community ModeratorJohnC
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martyndwinn
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Message 23 of 27

Re: moving BT email addresses to a different BT account

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Sorry for delay. Will report back soon.

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Moderator
Moderator
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Message 24 of 27

Re: moving BT email addresses to a different BT account

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Thanks @martyndwinn

There will alway be someone about Smiley Happy

Cheers,

Robbie

Community ModeratorRobbieMac
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Moderator
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Message 25 of 27

Re: moving BT email addresses to a different BT account

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Hi @martyndwinn Have you had a chance to check if your BTID is working ok now and you can see the emails?

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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martyndwinn
Aspiring Contributor
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Message 26 of 27

Re: moving BT email addresses to a different BT account

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Sorry, we still can't get anywhere with this. We have tried different browsers on different devices. Have tried clearing cache and cookies. Always the same error.

I asked some questions on the email we used before (questions I didn't want to pose on an open forum). I got an auto-reply saying the address wasn't monitored, though it is the same address we used before. I wanted some more details about the other plan you mentioned on the phone.

cheers

Martyn

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Moderator
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Message 27 of 27

Re: moving BT email addresses to a different BT account

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Hi @martyndwinn I seen the email you sent and sent you a reply. Did you receive it OK? If so please can you reply to the email.

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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