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Annalong12
Aspiring Contributor
2,237 Views
Message 1 of 9

on BT Mail, some files produce a popup saying "an unexpected error has occurred" and access is denie

 
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8 REPLIES 8
JohnC2
Moderator
Moderator
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Message 2 of 9

Re: on BT Mail, some files produce a popup saying "an unexpected error has occurred" and a

Hi @Annalong12  welcome to the forum and thanks for posting. Sorry that you are getting this error message. To help us understand the issue would you answer the following questions.

What you are trying to do when you get this error?
Are you using webmail or a mail client like Outlook for example?
If webmail have you tried using a different browser?

Thanks
John

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Annalong12
Aspiring Contributor
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Message 3 of 9

Re: on BT Mail, some files produce a popup saying "an unexpected error has occurred" and a

I have tried to access certain files without success, the popup box about an unexpected error having occurred

I have not used Outlook etc and have tried a different browser.

Thanks

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Andy_N
Distinguished Guru
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Message 4 of 9

Re: on BT Mail, some files produce a popup saying "an unexpected error has occurred" and a


@Annalong12wrote:

I have tried to access certain files without success, the popup box about an unexpected error having occurred

I have not used Outlook etc and have tried a different browser.

Thanks


WHere are these files you're trying to access? Are they within the email system - and are they files you are expecting? What sort of files are they? E.g. pictures, documents etc

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JohnC2
Moderator
Moderator
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Message 5 of 9

Re: on BT Mail, some files produce a popup saying "an unexpected error has occurred" and a

Hi @Annalong12  thanks for posting back but could you provide more information as asked by @Andy_N  so that we can help you resolve this.

thanks
John

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Annalong12
Aspiring Contributor
2,062 Views
Message 6 of 9

Re: on BT Mail, some files produce a popup saying "an unexpected error has occurred" and a

Apologies for not coming back sooner. These are folders within the email system into which I transfer emails after they have been read and/or actioned. for files, read folders eg Trash is one of them. Hope that helps.

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NeilO
Moderator
Moderator
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Message 7 of 9

Re: on BT Mail, some files produce a popup saying "an unexpected error has occurred" and a

Hi @Annalong12 I think we would be best getting our email experts to take a look at this for you. They may need a few screen shots of the errors and the types of files to help with their investigations.  I'll sent you a Private Message with details on how you can get in contact with the mod team.

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PaddyB
Moderator
Moderator
1,976 Views
Message 8 of 9

Re: on BT Mail, some files produce a popup saying "an unexpected error has occurred" and a

Hi @Annalong12,

Thank you for sending in your details.

If possible, could you take a screenshot of the error when trying to access your folders?

Once you have take the screenshot, please post it back on this thread. Please make sure to blank out any personal information before posting that on the community.

Thanks

PaddyB

 

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Annalong12
Aspiring Contributor
1,954 Views
Message 9 of 9

Re: on BT Mail, some files produce a popup saying "an unexpected error has occurred" and a

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