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deano02
Beginner
977 Views
Message 1 of 5

outlook

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Hi 

outlook keeps saying wrong credentials on bt webmail id and password are correct as i can login to bt mail with no problem and send and receive emails.i have 2 other accounts in outlook. with no problem

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CJT80
Recognised Expert
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Message 2 of 5

Re: outlook

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@deano02 

Sadly this is in ongoing issue with BT Mail that does not appear to have been sorted.

I'd suggest having a read through the other posts, they detail how you can either regain the Outlook functionality for the account, or just wait for it to sort itself out.

Kind Regards
CJT80
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Andy_N
Distinguished Guru
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Message 3 of 5

Re: outlook

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@CJT80wrote:

@deano02 

Sadly this is in ongoing issue with BT Mail that does not appear to have been sorted.

Just for clarity, the general issue is with BTYahoo Mail, not BT Mail.

If deano02 can look at webmail, then there will probably be a Yahoo branding top left. BT have restarted migration off of BTYahoo to BTMail, but will take quite a while.

deano02
Beginner
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Message 4 of 5

Re: outlook

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No just the new bt logo

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Borse2008
Contributor
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Message 5 of 5

Re: outlook

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@deano02 

 

Where did you get to in the end with this i have the same issue?

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