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juliang
Contributor
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Message 1 of 8

password reset - BT Yahoo

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Twice today I have been locked out of my email account(Outlook and Web mail) and had to contact the help desk.  Both times there was a suggestion that I should be able to reset my password by responding to an email. However not able to collect emails so could not.

There was a suggestion that had I registered a mobile I would have got an sms that would have allowed me to reset password.

 

How do I register for this service and if registered check what mobile number is shown?

 

I looked at my bt account details and under address saw a space for a phone number but assumed this was for a landline number.

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7 REPLIES 7
Moderator
Moderator
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Message 2 of 8

Re: password reset - BT Yahoo

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Hi Juliang,

 

I'll be able to help you reset your BT Yahoo password. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Distinguished Sage
Distinguished Sage
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Message 3 of 8
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Re: password reset - BT Yahoo - I am going round in circles

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grayee
Aspiring Contributor
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Message 4 of 8

Re: password reset - BT Yahoo

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I have had the same problems for months. when I click on"solutions" it goes nowhere?

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suzanne4
Beginner
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Message 5 of 8

Re: password reset - BT Yahoo

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At the moment my solution is to go to the yahoo.co.uk log in page and rather than log in with my yahoo address  log in from there with my BT address - so far - touch wood - this works. The so called BT help links were rubbish.

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grayee
Aspiring Contributor
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Message 6 of 8

Re: password reset - BT Yahoo

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thanks Suzanne4. I have tried that and it works. Now to get outlook working. What a farce!

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suzanne4
Beginner
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Message 7 of 8

Re: password reset - BT Yahoo

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However sooner or later I understand that BT & yahoo will part company and what to do then - heaven only knows - ....

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grayee
Aspiring Contributor
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Message 8 of 8

Re: password reset - BT Yahoo

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surely it can't get any worse?

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