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pjchapman
Beginner
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Message 1 of 7

pop3 server not responding

Hi,

For the past few days whenever i try to access my email from windows mail I get an error that the pop3 server has not responded for 300 seconds. I can access through a browser OK and the status page says everything is fine in my area.

Anyone got any ideas?

Cheers

Peter

 

 

 

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6 REPLIES 6
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: pop3 server not responding

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

If you are neither of the above your email account will probably have been downgraded to a Basic email account which does not allow the use of email clients/apps.

See link about Basic email accounts.

https://www.bt.com/help/email/bt-email-products

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pjchapman
Beginner
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Message 3 of 7

Re: pop3 server not responding

Hi

 

Thank you for the idea but I am a BT broadband customer so certainly should not have been downgraded, is there anyway anyone know I can check?

 

Thanks

 

Peter

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: pop3 server not responding

Was your email account set up on your present BT Broadband account?

You can check if it is a Basic email account by logging onto your MyBT and going to MyProducts and then to Manage Email.

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pjchapman
Beginner
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Message 5 of 7

Re: pop3 server not responding

Hi,

It says I my account type is standard.

So presumably that should allow me access?

Thanks

Peter

 

 

 

 

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gg30340
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Message 6 of 7

Re: pop3 server not responding

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pjchapman
Beginner
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Message 7 of 7

Re: pop3 server not responding

Thank you for your help, after 6 reboots it suddenly started to work

Peter

 

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