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PW_ac_MB
Newbie
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Message 1 of 2

"Sorry this BTID does not appear on our system" message when trying to reset BT email password.

My friend has forgotten her email password for her BT email account. When she tried to reset her email password she got:

MB-Sorry this BTID does not appear on our system 1.jpg

When she clicked on "Reset password for BT Email" she got

 

MB-Sorry this BTID does not appear on our system 2.jpg

She has tried many times always with the same result. 

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Moderator
Moderator
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Message 2 of 2

Re: "Sorry this BTID does not appear on our system" message when trying to reset BT email password.

@PW_ac_MB did you manage to get this sorted? 

Community ModeratorNeilO
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