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performancegoth
Beginner
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Message 1 of 2

sent items not appearing in the sent folder

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I have noticed an issue with sent items not appearing in the sent folder. 

Let me explain further:

I connected my new BT email with the iOS Outlook app (on two devices) and Mac OS Outlook desktop app (again on two devices). Everything is set up via IMAP.

I then noticed that emails sent from one of the desktop apps had not appeared in an iOS app. 

So, I checked the other desktop app and the emails were also there in the sent folder but again in the other iOS app they were not present. 

I then logged into the BT email website, and the emails were not in that sent folder. 

Is this a known problem?

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performancegoth
Beginner
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Message 2 of 2

Re: sent items not appearing in the sent folder

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Well I’ve just finished going through a lot of troubleshooting with a BT advisor and we fixed it! 

It involved completely removing the accounts from Outlook on the desktop and setting them again which caused it to refresh. 🙂 very happy. 

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