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locheil
Aspiring Contributor
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Message 1 of 3

set up new additional email address problem?

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Hi,

I have just set up a new additional email to my account & can access the new account ok via webmail, but I get error unable to make secure connection to the server message when I set up IMAP/SMTP in my mail application. Using IMAP host name mail.btinternet.com, port 993 & SSL , SMTP port 465 SSL. 

Is there a time delay for IMAP/SMTP settings to take effect, as I set up this new email 12hrs ago?

Please help!

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locheil
Aspiring Contributor
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Message 2 of 3

Re: set up new additional email address problem?

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After 2 days of trying to resolve the issue I called tech support & it was fixed with reseting password on the new email account !
Moderator
Moderator
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Message 3 of 3

Re: set up new additional email address problem?

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Hi @locheil,

Many thanks for posting back to let the Community know the solution to the problem you were having!

Cheers,

Robbie

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