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helzapoppin
Aspiring Expert
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Message 1 of 5

setting up email on android phone

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I am trying to set up bt mail on my Samsung phone. I have used the wizard option and the and manual option

but I keep getting this message. 

couldn't verify account

mailbtinternet.com isn't responding you can continue the set up process,

but won't be able to send or receive emails until your account has been verified.

All the server details are correct both imap and pop but I went into bt mail and I cant find

which one bt mail is using.

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: setting up email on android phone

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Is that a just a typo in this post, the mail server is mail.btinternet.com.

You can only choose either IMAP or POP3 you can't enter both, its your choice which you use. IMAP keeps the mail on the server and syncs between devices and POP3 keeps it on your device and won't sync between devices.

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helzapoppin
Aspiring Expert
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Message 3 of 5

Re: setting up email on android phone

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so where do i fined the settings in  my bt mail account , and bt mail is not working on my ipad now.

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: setting up email on android phone

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Settings are as per this link

http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591

It is you who decides whether to use IMAP or POP3.

If your iPad email has just stopped working for no apparent reason, ie you have not changed your email password, you should not make any changes on the iPad as the problem may resolve its self.

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helzapoppin
Aspiring Expert
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Message 5 of 5

Re: setting up email on android phone

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I have sorted the issue out, I changed my email and my bt password (same one) by using my 

laptop , before I was using my I pad . so I have got my bt mail working on my ipad

and my android phone thanks for your help

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