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wildman
Beginner
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Message 1 of 10

setting up new bt email address in outlook

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I am trying to set up my bt mail address in outlook but it keeps failing to connect to the server. Any help would be welcome

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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: setting up new bt email address in outlook

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Set it up manually rather than letting the wizard do it, i.e click on 'Manually configure server settings or additional server types' and then use the settings here

 

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wildman
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Message 3 of 10

Re: setting up new bt email address in outlook

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Tried IMAP but told couldn't log on to IMAP server. Tried POP but told unable to connect to POP server. Not sure what is going wrong despite following recommended guide lines.

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: setting up new bt email address in outlook

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I presume you can access your account via webmail ok here

If so, try changing your password, wait an hour and then try again with Outlook.

wildman
Beginner
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Message 5 of 10

Re: setting up new bt email address in outlook

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Tried that but still getting a message saying cannot connect to pop server.

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: setting up new bt email address in outlook

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There are sometimes problems with the passwords synchronising between platforms, I will ask if the mods can help.

Moderator
Moderator
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Message 7 of 10

Re: setting up new bt email address in outlook

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Hi, @wildman Thanks for posting and welcome to the BT.com community forums. I've sent you a Private Message with details on how you can get in contact with the mod team and we'll be happy to get our email team to take a look.

Community ModeratorNeilO
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Moderator
Moderator
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Message 8 of 10

Re: setting up new bt email address in outlook

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Hi @wildman,

Were you able to get Outlook set up after the password reset?

Matt

Community ModeratorMatt
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wildman
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Message 9 of 10

Re: setting up new bt email address in outlook

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Sorry I have been away from home and my pc for a few days. That solution appears to have worked. How would I go about setting it upon an android device.

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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: setting up new bt email address in outlook

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Use exactly the same method, servers and ports.

I would recommend 'Blue Mail' as a very good mail app, free from Play Store