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federicobazz
Contributor
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Message 1 of 5

something unexpected has occurred" error message.

 

Need some help :

-Deleting messages is now very difficult and  trying to do more than one at a time causes the system to freeze or brings up a "something unexpected has occurred" error message.

-Also very often there is a pop message   "you have deleted this message on another device" message. The frequent request to "refresh the screen" doesn't do any good

- same when I try to archive message in folders , a pop message appears " "something unexpected has occurred" error message "

I'm continuously signing out and signing is to the server to get back to my mail : this is totally inefficient .

Any suggestion how to overcame this issue ?

Thanks

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: something unexpected has occurred" error message.

Amongst the many other problems with the email webpage  UI (User Interface) there also seems to be a problem with deleting emails in bulk.

The following are not suggested as "fixes" but as a "work around" you could try the following:-

Click on the box to the left of the first email you want to delete and assuming you want to delete all the emails that are below that you can either press on your keyboard  "shift" key and "PgDn" key repeatedly and it will mark all the other emails with a tick or use the "shift" key and the down arrow. This will also mark all the boxes with a tick or tick the first box you want to delete and holding the shift key move to the last email you want to delete and tick its box and release the shift key. All the emails in between should now be ticked.

If you don't all the emails that have been marked with a tick deleted you need to go down the list and untick the ones you want to keep.

Once you have done that you then click on the "Delete" button in the menu bar or you can drag and drop them into the trash folder.

As regards moving files to a folder try dragging and dropping them into the selected folder to see if that works.

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andysomething
Beginner
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Message 3 of 5

Re: something unexpected has occurred" error message.

Seems a pretty poor show that the delete button generates an error!  Also n the old version the DEL key would work but not in this so called upgrade.

It does seem that selecting items to delete then dragging them to Trash works.  In the old version the DEL key would work as well - but not in this so called upgrade. 🙁

gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: something unexpected has occurred" error message.


@andysomething wrote:

Seems a pretty poor show that the delete button generates an error!  Also n the old version the DEL key would work but not in this so called upgrade.

  In the old version the DEL key would work as well - but not in this so called upgrade. 🙁


It's not a design feature that the delete key doesn't work! Its a fault that is apparently known by BT and no doubt they are working on a fix.

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andysomething
Beginner
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Message 5 of 5

Re: something unexpected has occurred" error message.

👍

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