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federicobazz
Contributor
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Message 1 of 3

starting a new paragraph on reply message

Since few weeks ago, when I reply to a message I cannot use the return function on my lap top to start a new paragraph .Anybody does know why ? The function is working perfectly on other mail website

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: starting a new paragraph on reply message

You may find that if you clear the cookies and history from your browser as suggested with your other problem this may resolve both issues.

Failing that try another browser to see if it is a browser related problem that is causing both issues.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: starting a new paragraph on reply message

It is a known problem that only appears to affect Firefox in rich text mode. Other browsers and Firefox in plain text are not affected. 

See https://community.bt.com/t5/Email/New-issue-replying-to-email-results-in-blank-text/td-p/2160894 for workaround