Hello, as written above I wish to transfer my e-mail address. I have accessed <www.bt.com/mailboxmove> and using the "Move an email address" link opened my daughters bt account page but the only box that I can find is the 'create a new email address' box. What I am after is the 'import an email address' box. Even so if I fill in the 'create a new email box' with my email address I am informed that it is not a valid address. I am also getting a 'Technical error message.'
The live chat people just tell me to contact Premium Mail on 0801006778 but this number is constantly engaged.
Your help would be greatly appreciated.
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Hi @patrickkeefe Sorry you are having difficulty moving your BT Yahoo email address over to your daughters broadband account.
Do you know if your daughter has a BT Yahoo or a BT Mail email account?
My daughter has a bt yahoo account as mentioned in the subject above.
Hi @patrickkeefe Thank you for confirming that I was thinking the issue might be that the 2 mail accounts were on different platforms.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
PS please include your daughter's account and contact details in the Details of your query section of the form.
My account is a premium mail account and does not have an associated telephone number and I do not know how to cut and paste a URL (whatever that is) therefore I could not answer using the link that you have suggested.
The URL is the https webpage address in the browser address box at the top of the page.
The one for your thread is
so just copy and paste it into the moderators form.
To copy it just place your mouse cursor at the very start of it and left click then drag your mouse to the end of it. This should highlight it. If you then right click on your mouse it will give you an option to copy, select it then click. You now need to move to the moderators form and where it asks for the URL, place your mouse cursor in the box and right click on your mouse. You will then get an option to paste. Click on it and the line you copied will be placed into the box.
I have not yet received a reply giving me advice as to how I can transfer my email address to my daughters account
Did you complete the form as requested in message 4?