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polish
Aspiring Expert
1,435 Views
Message 1 of 25

unable to log in

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Used email this morning and afternoon, however now canno log in on any of our email addresses, it comes up with

Secure Connection Failed

An error occurred during a connection to email.bt.com. PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the web site owners to inform them of this problem.

 

Any ideas please? many thanks Jules

 

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24 REPLIES 24
gg30340
Distinguished Sage
Distinguished Sage
1,406 Views
Message 2 of 25

Re: unable to log in

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There would appear to be an intermittent problem. I do not know how wide spread it is. Do NOT make any changes to your email account such as deleting the account on an email client or app and do NOT change passwords.

di2
Aspiring Contributor
1,379 Views
Message 3 of 25

email log in

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is anyone eles email down cant log in saying cant connect

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polish
Aspiring Expert
1,392 Views
Message 4 of 25

Re: unable to log in

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Ok thanks will just keep checking this board.

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martin788
Contributor
1,387 Views
Message 5 of 25

Re: unable to log in

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Same problem here..

Email client unable to download mail since 3pm saying server error, webmail stopped working shortly after. Looks like the mail server is offline...

jlovie
Aspiring Expert
1,304 Views
Message 6 of 25

Re: unable to log in

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Same problem here.

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mikef
Aspiring Expert
1,281 Views
Message 7 of 25

Re: unable to log in

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I also have the same issue...The Mail Server  is not Responding.....

 

cheers

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HowardH
Contributor
1,269 Views
Message 8 of 25

Re: unable to log in

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Just to confirm  experience of previous posters in this thread. I have lost access to IMAP, POP and web mail. This occurred round about 15.30.  Trying to access web mail generates the following in Firefox,

Secure Connection Failed

An error occurred during a connection to email.bt.com. PR_CONNECT_RESET_ERROR

Good to know I am not alone 🙂

 

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Owenlars
Beginner
1,259 Views
Message 9 of 25

Re: unable to log in

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Same problem here, waiting to get Through to the service lot😳

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Bobcat1
Contributor
1,219 Views
Message 10 of 25

Re: email log in

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Same here....lots of people reporting it here also: 

https://downdetector.co.uk/status/bt-british-telecom/map/