Today I have been unable to send emails, all I get is the following
Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (6139417C0CC11978) [Err code: 553]
Can anyone suggest what to do
I wait someones response
I have the same issue! For the last 2 days I've been unable to send any emails from Webmail. Earlier I removed a VPN programme I had, tested mail, it worked, but now it's not working again. I need to send a document this afternoon so please help!
Hi, @CNEW I'm really sorry to see you're having problems sending emails, it sounds like your VPN is still causing problems. Have you ensured your VPN is switched off and tried rebooting your router to see if that helps?
If you enter your IP address on this site and perform a spam check is it listed?
Thanks Neil. I've just checked, and yes, I'm blacklisted!!!! What does that mean? What should I do?
I've completely removed the vpn from my laptop and rebooted.
Thanks and regards,
@CNEW It means your IP address has been previously used by spammers and is now on a block list.
Are you connecting to the internet using BT Broadband? Turning off the router for 15 mins can sometimes resolve this as you may be allocated a different IP address.