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webmail painfully slow

Investigating a friend's sync folders issue (outlook app) lead me to test webmail.  1. download and upload speeds fine. 2. wifi fine.  3. computer restarted - all updates done - working fine.  4. trying 3 browsers 5. trying alternative computer (mobile phone has sync problems so NOT tested with phone).

Painfully slow switching between folders; anything from 10-30 secs delay and sometimes "not responding" message.

The only thing i haven't tried is accessing his BT mail account via a different router/BT line.

Is this usually a computer problem, account problem (he has 12GB mail) or line problem? He's had the issue for a couple of months. Thanks.

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Re: webmail painfully slow

Hi, @Callerab as you've checked using an alternative computer, different browsers and tested the broadband speed I think the next logical step is to get our BT email team to check the account. I'll send you a private message in a moment so you can get in touch with the moderation team.

Thanks

Neil

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