Why, when you have a problem, does BT always assume it is the customer and never them. I recently complained that I could not get the signature menu, to use one of multiple signatures or none, when composing a BT webmail. I received two replies, one from an advisor who said it was being passed to a level2 team. I replied to this message as I found that the priority and format menus did not work either but had found a workaround in that if you click on send receipt and off again without selecting anything all menus started to work. But, no, a week later an advisor rang to take over my computer to show me the error of my ways but, lo and behold, she couldn’t get them to work, so agreed that it was the program at fault and would pass the information on.