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Beginner
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Message 1 of 5

webmail

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I use Outlook on my desktop to recieve messages from three different email accounts.  On Thursday  I was transferred over to the new BT Webmail which appears not to show any further deleted messages etc.  That is to say on Thursday and before if I deleted a message on Outlook it would appear in the deleted folder on BT.  This is on both the desktop and my Samsung S6.  Can I rectify this as I often have to check back to older deleted messages.

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: webmail

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Do they not appear in the 'Trash' folder?

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Beginner
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Message 3 of 5

Re: webmail

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Only up to 18.00 on Thursday.  There are over 700 of them but none from yesterday or today.

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: webmail

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Have you set Outlook to sync with the Trash folder (no longer Deleted items)

Try right clicking on the account in Outlook and then 'Update folder list'

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Beginner
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Message 5 of 5

Re: webmail

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I have done that now - didn't know you could!  Everthin fine though the folders took 20 minutes to sync.  Thanks very much for your help.

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