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dan65
Beginner
1,415 Views
Message 1 of 7

why can't I access my emails for 48 hours?

bt is not allowing anyone to access their emails, why is this?

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6 REPLIES 6
RobbieMac
Moderator
Moderator
1,405 Views
Message 2 of 7

Re: why can't I access my emails for 48 hours?

Hi @dan65

Thanks for your post and welcome back!

Sorry for the problems you're having access your emails.  Have you tried logging in here: >> BT Email login <<

Post back and let me know how you get on with this.

Cheers,

Robbie

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dan65
Beginner
1,392 Views
Message 3 of 7

Re: why can't I access my emails for 48 hours?

a live chat operative told me all BT customers were locked out for 48 hours, I asked them if they were sure and they said yes but this info has been proven to be untrue

 

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pottyperson
Distinguished Guru
Distinguished Guru
1,386 Views
Message 4 of 7

Re: why can't I access my emails for 48 hours?

The 48-hour lock out claim is definitely a lot of cobblers. Are you having a problem accessing yours?

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dan65
Beginner
1,340 Views
Message 5 of 7

Re: why can't I access my emails for 48 hours?

I had a problem on my laptop so contacted online chat who told me all BT customers were locked out but later I found this was a lie

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talacre1
Beginner
1,290 Views
Message 6 of 7

Re: why can't I access my emails for 48 hours?

email works on pc but not on mobiles. 1 is samsung 1 is huawei so cant be phone problem. suppose wait till 48 hours up  and hope all ok

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DavidC1954
Aspiring Contributor
1,263 Views
Message 7 of 7

Re: why can't I access my emails for 48 hours?

I can access email on phone and tablet (both Samsung) but not on Pc - actually I can on the Pc but not in the normal way.

If I use the Email link on the BT home page and enter name and password I just get the little spinning wheel thing - BUT - if I then hit the browser (chrome)  back button the email page comes up as normal.

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