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Beginner
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Message 1 of 16

yahoo log in

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trying to log in to my yahoo account.  Every time i do i get redirected to my bt yahoo login page.  I done want this.  any ideas?

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Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: yahoo log in

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Is it a Yahoo email account or a BTYahoo email account?

If it is a Yahoo account you should try clearing the cache and cookies from your browser.

If it is a BTYahoo email account have a read of message 7 of this thread. It may be relevant.

https://community.bt.com/t5/Email/BT-yahoo-mail/td-p/1879964

 
 
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Beginner
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Message 3 of 16

Re: yahoo log in

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Hi,

Thanks do much for your help. It is a yahoo account and even after clearing cache it still redirects me to bt yahoo
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Distinguished Sage
Distinguished Sage
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Message 4 of 16

Re: yahoo log in

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Beginner
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Message 5 of 16

Re: yahoo log in

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Thanks again for your help still struggling these links take me to yahoo to enter my email when click next it then takes me through to bt yahoo. That's the hit I don't want. Just yahoo.
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Distinguished Sage
Distinguished Sage
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Message 6 of 16

Re: yahoo log in

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There is nothing that the forum users will be able to do to help so I have notified the moderators of the forum about your problem. Once they have read this they may be able to help.

They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take 48 hours for them to re-contact you.


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Moderator
Moderator
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Message 7 of 16

Re: yahoo log in

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@stephenbeal123 Thanks for posting, are you logging in to your yahoo account using a @btinternet.com email address or an @yahoo email account?

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Beginner
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Message 8 of 16

Re: yahoo log in

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Hi again,

It is a bt e mail address and I have had this before. I managed to sort it but can't remember how I did it .

Thanks
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Moderator
Moderator
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Message 9 of 16

Re: yahoo log in

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@stephenbeal123 You can no longer login to to Yahoo using a @btinetnet email address as the system recognises your as a BT email customer you will be redirected to the BT mail login screen instead.  The link that @gg30340 posted goes into more detail.

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Distinguished Guru
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Message 10 of 16

Re: yahoo log in

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@stephenbeal123wrote:
Hi again,

It is a bt e mail address and I have had this before. I managed to sort it but can't remember how I did it .

Thanks

Hi.

Are you actually able to login? Can you say what the problem is with the BT access?

Strangely although you get taken to a BTinternet login page, after logging in it will still show mail.yahoo.com in the URL

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