BT email down, resolution

[radclifm]

I'm told that the current email problem is linked to WiFi at BT and they are working on it. I'm also told that you turn off WiFi on your phone you can access email from your mobile. (I haven't tried it).

[Filosopher]

Same here, okay on iPad but not on mobile.Tried uninstall and reinstall but getting message no network available. 

[Wdj]

Sadly don’t understand ‘using a different DNS ‘ so leaving well alone ! and just hope the BT experts fix this pdq !

[Wdj]

Have to use WiFi on my mobile as poor to non existent signal here - so cannot get emails on mobile either . Just hope the BT experts fix this soon !

[Filosopher]

Me too,okay on iPad but not on my mobile. Have uninstalled and reinstalled the app but no success. 

[Wdj]

Well said Thorn55 - I was going around in circles thinking it was only a problem for me - tried tech help - useless ! And when tried to check for problems - BT say no issues ! Only when logging into the community forum do I find out I’m not on my own ! Well , my BT contract is coming to an end shortly and think it might be time to change provider - just not good enough BT !

[BCBB]

Many thanks for this tip. 

[Filosopher]

Now unable to get emails on ipad! No network!

[prabtcom]

We don't all have 'smartphones'

[Filosopher]

Emails appearing but message now says " failed to get content"!!!