This thread has been very helpful, thank you! Knowing it's not just me has been reassuring. I can access my e-mail via smartphone if I switch off my Wi-Fi and also if I run under a VPN, as has been suggested, so that was very helpful.
I don't quite get the logic that I must switch off BT Broadband in order to use something else to access BT e-mail, but there you go 🙂
I know BT e-mail isn't an e-mail client and it appears to be a free 'add on' to Broadband, but I find it a very user-unfriendly product from the layout, to having to clear out cookies on my laptop (or hit the refresh button all the time) in order to avoid poor performance, to the inconsistent security policy that randomly stops me sending PDFs at certain times. I've been in contact with the tech help desk and even the level 2s don't always appear to be up-to-date with the current policies.
On a general point: I tried to renew my broadband recently and was disappointed with the lack of transparency in what is covered and what isn't. E-mail appears to be an 'add on' which is probably why the front end is flaky, landline is now an 'add on', and they couldn't even tell me if my previously free access to TNT via the app would be continued. It seems as if they will have to come and install a new box because they insist we all have to have Halo 3 now. I'm hoping this will be a pain-free experience. Having said that I find the actual broadband service is pretty reliable so I'm sticking with it for the moment.
