Creating email addresses

[DaveS61]

I wonder if anyone can help ?

Last night I tried creating an email address on my account on My BT.

It seemed to go okay with a message on the page saying that it could take half an hour to go live but nothing happened.

I logged out & even tried creating another email address just to check that I'd not done anything wrong & had the same outcome.

I've got an older account so am allowed 11 addresses so should have 10 available.

Thanks in advance 

Dave 

[licquorice]

I really wouldn't bother, why tie another email address to your ISP, create a Gmail address.

[Ali_A · Accepted solution]

HI @DaveS61 
 

I'd to get this looked into and see if I can get you some help with this. I'll send you a private message for more information. Can you have a look and get back to me when you can. 

You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Ali 

[DaveS61]

Hi Ali,

Just wanted to post a message so that anyone viewing can see it.

Thanks for all the help and perseverance to actually get it sorted, it really is appreciated 

All the best 

Dave 

[Ali_A]

You're welcome, @DaveS61 

Glad to have got this strange anomaly sorted for you! 

Ali