Like many, I have received the email 'Action needed for your email account'. I understand that this is genuine.
"From December 2026, we’re upgrading BT Email to use enhanced secure connections..." We are about to go away and I really don't want to start changing settings in a hurry under time pressure. Could I confirm, please, that we have a window of time in which to make any necessary adjustments and can leave it until later in September?
I receive emails to Outlook in Office365 and I have them all carefully organised into folders in Outlook. (My Outlook folders are are more specific than the folders I have set up in BT webmail.) Will my folders in Outlook remain unaltered?
Thank you for any insights.
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Finally , a general point for BT -
As we are all urged to be careful about opening vaguely addressed emails and clicking on links, I think it would be very helpful if BT could include a way of identifying that its emails are genuine, such as addressing recipients by name, including part of a postcode or an account number. This is normal practice by most other commercial senders and would remove anxiety about whether an email is genuine or a scam.
I get loads of emails purporting to be from BT and they are invariably identified as spam ('Your McAfee / whatever / is about to expire. Your BT cloud / whatever is full..." etc etc) A means of identifying a genuine BT email would be really helpful.
